Hotel Regulations

  • Check-in time starts at  3:00 pm and check-out finishes at 12:00pm. After this, a new stay is automatically set up and the room rate will be add to the guest´s account. However, we shall stress out the importance of checking availability with the hotel front desk, since that room may be already booked for another guest.
  • Groups must check out by 10:00 am.
  • Room rates must be fully paid when checking in.
  • A late check out may be requested by the guest, upon availability, with at least one (01) day in advance, and its concession is at the hotel management´s discretion. Maximum late check out time is 3:30 pm, and a payment of 50% of the daily rate is due.
  • The guest can request an extra breakfast at the front desk. The price for an extra breakfast will be informed upon request.
  • Damages occurring in the rooms, their equipment and respective outfits shall be at guest´s responsibility, and the corresponding amount shall be add to guest´s bill.
  • The hotel kindly request not to leave clothes or towels in the room windows. Do not throw any objects through the windows.
  • Any objects forgotten at the hotel’s premises may be stored for up to 30 (thirty) days.
  • The hotel offer safe boxes in KP rooms, and to use them, please consult the front desk. The hotel is not responsible for any valuables left in the rooms.
  • For security reasons, access to the rooms to any person not registered at the hotel is forbidden. If guests receive any visitors, they must stay in the hotel lobby, or check-in at the front desk.
  • Pets are not allowed in any of the premises of the hotel.
  • Smoking is forbidden in all enclosed public spaces except for specifically designated smoking areas. Therefore, it is forbidden to smoke in all indoor areas of the hotel, especially inside the rooms. Failure to comply with this rule will result in the automatic charging on a fee, for cleaning and deodorization of the room.
  • The hotel kindly request maximum silence inside the rooms and other premises, especially in the period between 10:00 pm and 07:00 am.
  • The solution of cases uncovered by these regulations shall be at the hotel’s management responsibility. We thank you in advance for your offered cooperation, which is very important for the achievement of our objectives.